Just got my 2003 Avalanche 8.1L back from Tim. They did a fantastic job. They got our truck in within a month of calling. They went above and beyond what we expected. The cladding on the truck was all faded and scuffed, we ordered paint out of the states that was recommended by GM and they applied it perfectly. They also dug deep to find parts at a reasonable price for us when we discovered the rust had infiltrated far deeper than we anticipated. We were kept apprised of the situation every step of the way, and Tim had us out to look at the truck throughout the process. When I went to pick up my truck, it was clean inside and out and Tim had even fixed two of my broken windows/door lock assemblies for me at no charge. Stellar service, really friendly guy. We are taking another truck to him as soon as we can afford to be without it for a week.
I received a referral to this business, went to visit in July - they confirmed they would be able to take my car in September, and that he would contact me ahead of time so that I had the notice to strip some of the vehicle to prepare it for them - I also confirmed I would follow up ahead of this time. I had not received any call from them in September, so near the end of September I called - left a message and called again first week of October. On answering the call Tim told me he would call me right back - no call. I have since called back several times and they will not return my call. Based on the reference I received I trusted his commitment to September would suffice and thus I did not look for any alternate suppliers. I am left now to start from scratch, likely most quality shops will be booked up for the winter. Brutal accountability and communication - assuming this is the way he operates I am glad I did not get the car into him, probably cant trust any other schedule commitments and worse likely pricing cant be trusted.
T & S Custom Paint & Body Works is a Canadian Car Repair based in High River, Alberta. T & S Custom Paint & Body Works is located at 120th & 370 Ave, High River, AB T1V 1N3, Canada.
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